Contact IRIS support

Send a support request about an order, delivery, billing, privacy, abuse report, or general question. You can also email support@irispostalforms.com.

Before you send a request

  • Do not send financial or government identifiers, including card or Social Security numbers, or passwords.
  • Do not attach or paste document contents; this form does not accept attachments.
  • Open the private order page from your order confirmation for the displayed status and available provider-reported updates.

Use the support form for a concerning status, a cancellation request, or help interpreting a delay. Include your order number and the status displayed on your private order page. See delivery timing and status meanings for what updates establish and what they do not.

Need to cancel? Contact support promptly. Cancellation is not guaranteed after submission to the print network. Read the cancellation terms, including the treatment of third-party costs already incurred.

IRIS saves your request for the support team and sends one acknowledgement to the email address you provide.

Send a support request

Find this in your confirmation email or on your order page. Previous order references also work.
Use 20–4,000 characters. Do not include attachments or sensitive information.